History of Vitality Essences

Welcome to Vitality Essences, your trusted online store for health, wellness, fitness, and beauty products.

My name is Carina Ferreira, founder of Vitality Essences, and it is with immense joy that, alongside co-founder Luís Canha, I present the story behind this brand, created to positively and inspiringly transform lives.

Since I was young, I felt a special calling, something that told me my mission in the world would be to help people find true happiness and well-being. This desire grew with me and intensified when I became a mother, even before starting my nursing course. At that stage, I realized, more than ever, the importance of caring not only for myself but also for those I loved.

Throughout my career as a nurse, I quickly discovered that the healthcare system, while essential, often focused on treating symptoms and diseases at advanced stages, rather than promoting preventive and holistic care. The routine often kept me tied to reports and computer screens, while the human contact, which I value so much, became scarce. I wanted to do more; I wanted to see people live healthily, not just survive. When dealing with chronic and end-of-life patients, I realized that much suffering could have been avoided with a greater focus on prevention and the balance between body, mind, and spirit.

It was then that I immersed myself in the studies of nutrition, wellness, physical activity, mental health, and spirituality. I discovered that the true secret to a long and healthy life lies in the union of these three dimensions: body, mind, and spirit. Only when these areas are in harmony can we achieve longevity, inner peace, spiritual evolution, and a transformative quality of life. With this vision, Vitality Essences was born — with love, purpose, and the belief that everyone deserves to live in balance.

Vitality Essences is more than an online store; it is a community. Each product is carefully selected to help people find their own path to healing, transformation, and vitality. We believe that well-being begins from within, and our mission is to guide our customers on this journey by offering tools that enhance the body, strengthen the mind, and nourish the spirit.

Mission of Vitality Essences

The mission of Vitality Essences is clear and powerful: to help people live with vitality, balance, and love. We believe that every human being has the potential to live in harmony with themselves and the world around them. To achieve this, we offer a variety of innovative products that care for both physical health and mental and spiritual well-being, promoting a healthier and more conscious life.

We want to transcend the image of a mere store for health, wellness, fitness, and beauty products. Our goal is to be a catalyst for transformation, a space where our customers can find not only what they need to care for their bodies but also the tools that help them achieve profound inner peace and true spiritual development.

Values of Vitality Essences

    1.    Innovation with Purpose: We believe that innovation should always serve a greater purpose. That’s why we choose products that not only follow trends but truly make a difference in people’s lives. Each item is selected to provide real results in physical, mental, and spiritual well-being.

    2.    Balance between Body, Mind, and Spirit: Our core value is balance. We believe that true health can only be achieved when the body, mind, and spirit are in harmony. We offer holistic solutions ranging from supplementation and health care to products that promote personal development and inner connection.

    3.    Connection with Others and Oneself: Vitality Essences is not just about selling products; we believe in the power of love and human connection. We create a community where empathy, care, and transformation are at the heart of everything we do. We want our customers to feel that they are part of something larger — a network of people seeking a fuller, healthier, and more balanced life.

    4.    Love and Care: Every product we offer, every word we share, is crafted with love. We believe that it is through love that we can truly help and transform lives. We are committed to always providing the best, ensuring that each product fulfills its purpose of improving our customers’ well-being.

    5.    Sustainability and Environmental Responsibility: We believe that true well-being is closely linked to a deep and respectful connection with the environment. The health of the planet and human health are intrinsically connected. Therefore, sustainability is one of the fundamental pillars of our values. We are committed to offering products that promote balance between body, mind, and spirit while respecting and preserving natural resources. We work with suppliers who share this commitment and minimize our environmental impact at every stage, from ingredient selection to product shipping.

Vision: Vitality Essences - The Future of Wellness

Vitality Essences is born to make a difference. We want to be the trusted name when people think of holistic health and wellness. With our range of innovative products and commitment to the balance between body, mind, and spirit, we believe we can not only improve the lives of our customers but also create a new era of well-being.

This is just the beginning of our journey, and we are building something much bigger than a store. We are creating a movement that will impact millions of people, promoting longevity, happiness, and quality of life.

 

Terms and Conditions – Vitality Essences

Welcome to the Vitality Essences website. These Terms and Conditions govern the use of our site and the purchase of our products. By accessing or using any part of the site, you agree to abide by all the terms and conditions set forth below. If you do not agree with all the terms of this agreement, you should not access the site or use our services.

1. Site Use

You agree to use our site for lawful purposes and in compliance with all applicable laws. Any violation may result in the suspension of your access to the site.
By purchasing on our site, you confirm that you are at least 18 years old and have provided true and complete information.

2. Account Creation

You are responsible for keeping your login information secure and for all activities that occur under your account.

3. Products and Services

3.1 Vitality Essences offers a variety of products in the health, wellness, fitness, and beauty sectors, such as health devices, supplements and vitamins, and fitness accessories.
3.2 Products are described and represented as accurately as possible, but we do not guarantee that product descriptions or other content are entirely error-free.

4. Pricing and Payments

Prices are subject to change and will be confirmed at checkout. We accept the following payment methods:

    •    Credit and debit cards.
    •    PayPal.

5. Shipping

We offer different shipping options with varying delivery times, displayed during checkout. A tracking number will be provided via email once the product is shipped.

6. Limitation of Liability

Vitality Essences is not responsible for:

    •    Damages resulting from improper use of products.
    •    Undesired outcomes from using supplements and vitamins without medical advice.
    •    Consequential or accidental damages arising from the use of our products.

Note: Always consult a healthcare professional before using health devices and dietary supplements.

7. Warranty and Services

Certain products, like health devices, come with limited warranties from the manufacturers. Please refer to the product page for more details.

8. Editorial Content – “Insights From Our Wellness Team”

The “Insights From Our Wellness Team” section offers articles, blogs, and recommendations related to health, wellness, fitness, and beauty.

    1.    The content is informational and does not substitute for professional medical advice. While we strive for accuracy, we do not guarantee that the information applies to all individual situations.
    2.    The opinions expressed in the articles are those of the authors and do not necessarily reflect the official opinion of Vitality Essences.
    3.    We recommend consulting a qualified healthcare professional before following any advice or using any products suggested in our articles.

9. Intellectual Property

All site content, including images, logos, and text, is the exclusive property of Vitality Essences and may not be used without our permission.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be communicated on the site, and your continued use of the site after the changes constitutes acceptance of the new terms.

Privacy Policy – Vitality Essences

At Vitality Essences, we value your privacy and are committed to protecting your personal information. Below, we outline how we collect, use, and safeguard your data.

1. Information Collection

The data we collect includes:

    •    Personal information: Name, address, email, payment information, and purchase details.
    •    Health information: In some cases, we may collect health-related information, such as a history of using health devices, to provide more accurate product recommendations.
    •    Browsing information: Cookies and tracking technologies to enhance your site experience and personalize offers.

2. Information Use

We use the collected information to:

    •    Process and manage orders.
    •    Send updates on order status.
    •    Offer customer support.
    •    Personalize your shopping experience, including product suggestions.
    •    Send promotional communications (if you opt to receive them).

3. Cookies and Trackers

We use cookies to:

    •    Improve your browsing experience.
    •    Collect site usage data to optimize store performance.
    •    Provide targeted advertising based on your interactions on the site.

4. Data Security

We implement strict security measures to protect your data, including SSL encryption for all financial transactions. Your payment information is never stored on our servers and is securely processed by trusted providers.

5. Data Sharing

We do not share your data with third parties for commercial purposes. We only share information with essential service providers, such as payment processors and delivery services.

6. User Rights

You have the right to:

    •    Request access to your personal information.
    •    Request correction or deletion of your data.
    •    Request that we not use your data for marketing purposes.

To exercise these rights, contact us at info@vitalityessences.com

Return Policy – Vitality Essences

At Vitality Essences, we are committed to providing the best possible experience with our products. However, we understand that situations may arise where a return or exchange is necessary. To ensure a seamless and transparent process, please review our return guidelines below:

    1.    Return Period

You can request a return within 30 calendar days from the delivery date. After this period, we cannot process returns or exchanges.

    2.    Return Conditions

To qualify for a return, the product must meet the following conditions:

    •    Be in perfect condition, unused, and in its original packaging.
    •    Supplements and vitamins can be returned if sealed and unused. Supplements with opened packaging or broken seals are not eligible for return unless there is a manufacturing defect.

    3.    Non-Returnable Products

The following products cannot be returned unless there is a manufacturing defect:

    •    Medical or therapeutic devices: Such as oximeters, nebulizer masks, blood pressure monitors, glucose meters, and thermometers.
    •    Personal use devices: Including therapeutic masks for migraines, electrostimulation devices, air purifiers, and SAD therapy lights.
    •    Supplements and vitamins: Supplements with opened packaging or broken seals.
    •    Personal hygiene and intimate health products: Including sexual health devices and nebulizer masks due to health and safety reasons.
    •    Wellness and fitness accessories: Yoga mats, massage mattresses, massage cushions, and other body-contact products cannot be returned if used due to hygiene reasons.

4. Return Process

To initiate a return:

    1.    Contact us at info@vitalityessences.com with your order number, a photo of the product (if applicable), and the reason for the return.
    2.    Once approved, we will send you a return label with detailed instructions.

The return shipping costs are the customer’s responsibility, except for defective products or incorrect orders.

5. Refunds

    •    Once the returned product is received and inspected, you will be notified by email. If the product is approved for a refund, the amount will be credited to your original payment method within 14 business days.
    •    Used, damaged products or those not in the original packaging may be eligible for partial refunds or rejected.

6. Exchanges

We accept exchanges for products with manufacturing defects or incorrect orders. If you need to exchange a product, please contact us within 30 days of delivery.

7. Warranty

Some devices, such as digital health monitors, electrostimulation devices, and fitness equipment, may have a limited manufacturer’s warranty. Check the description of each item for more details.

 

Return and Exchange Guide – Vitality Essences

At Vitality Essences, we are committed to ensuring your satisfaction with our products. If you need to return or exchange an item, follow this step-by-step guide to make the process easier.

Step 1: Verify Return Eligibility

Before initiating the return process, ensure that the product meets the return conditions listed below:

    •    The product must be intact and in its original packaging.
    •    Supplements and vitamins must be sealed and unused.
    •    Personal or hygiene products, such as therapeutic devices for sexual health, nebulizer masks, therapeutic migraine masks, portable air purifiers, electrostimulation devices, and SAD lamps, are not eligible for return unless they present a manufacturing defect.
    •    Fitness equipment, wellness products, and health devices (oximeters, glucose monitors, smartwatches, thermometers, etc.) must be in new condition, with no signs of use.
    •    Ensure that the order was placed less than 30 calendar days ago.

Step 2: Contact Support

    1.    Send an email to [support@vitalityessences.com] with the order number, a description of the reason for the return or exchange, and photos of the product (if necessary).
    2.    Specify in the message whether you want a return (with a refund) or an exchange (replacement with another item).
    3.    Our team will respond within 48 business hours, confirming eligibility for the return/exchange and providing additional instructions.

Step 3: Package the Product

    1.    Place the product in its original packaging with all accessories, manuals, and documents.
    2.    Include a copy of the purchase receipt or the order confirmation email.
    3.    Use secure packaging to prevent damage during transit. The product must be returned in the same condition as it was received.

Step 4: Ship the Product

After return approval:

    1.    We will send you a return code with the return address and detailed instructions.
    2.    Take the package to a postal service of your choice.
    3.    You are responsible for return shipping costs, except in cases of defective products or incorrect orders.
    4.    Keep the shipping receipt and tracking number.

Step 5: Refund or Exchange Process

    •    Refunds: Once we receive the product and confirm that it meets the return conditions, we will process the refund to the original payment method used for the purchase. The refund may take up to 10 business days to be completed.
    •    Exchanges: If you opted for an exchange and the product is available, we will send the new item within 7 business days after receiving the original product.

Step 6: Exceptions and Warranties

    •    Products with manufacturing defects will be assessed. If the defect is confirmed, we will send a replacement product at no additional cost or process a full refund.
    •    Products that have been damaged during use or used improperly will not be accepted for return or exchange.
    •    Some products, such as health and fitness devices, may be covered by a limited manufacturer warranty. Check the product details on the purchase page for more information